This policy outlines when you can cancel an order and how refunds are processed at ApnaSpare. Please read carefully before placing an order.
Last updated: September 2026
Important: Cancellations are only accepted before an order is confirmed and processing has begun. Handling charges already incurred may be deducted from a refund on any cancellation or return. Cash on Delivery orders are refunded by bank or UPI transfer where cash was already collected; where no cash was collected, there is nothing to refund.
Cancellations are accepted only if the order has not yet been confirmed and our team has not started processing or working on it. Once we begin processing your order — including sourcing, packing, or handing it over to the courier — the cancellation cannot be accepted.
If your order is already out for delivery, you may choose to reject it at the doorstep, but this does not automatically guarantee a refund.
In the event of a valid cancellation, return or an approved refund, we refund the amount paid for the order less any handling charges already incurred. The amount retained is assessed per order and is shown to you when the refund is processed. No cash refund or alternative compensation is provided beyond the refunded amount.
For orders paid online, refunds are processed back to the original payment method within 3 business days of approval. For Cash on Delivery orders where cash was collected, the refund is made by bank or UPI transfer to an account you nominate, since there is no original payment instrument to reverse. Where a COD order is cancelled or returned before any cash was collected, no payment has been made and there is nothing to refund.
If you receive a damaged or defective item, please report it to our customer support team within 1 day of receipt. The request will be reviewed once the seller or merchant has checked and verified the issue at their end.
If the product received is not as described on the site or does not match your expectations, bring it to the notice of our customer service within 1 day of receiving it. Our team will assess the complaint and take an appropriate decision.
For damaged or defective items, once your request is approved, the replacement or exchange product will be delivered within 7–10 days.
For complaints regarding products that come with a warranty from the manufacturer, please refer the issue directly to the respective manufacturer. ApnaSpare will assist wherever possible, but warranty claims are ultimately governed by the manufacturer's terms.
If a part arrives damaged, defective, or not as described, raise it with us within 1 day of delivery with a photo or video of the issue. We'll review it and arrange a replacement or refund.
Returns are limited to damaged or defective items — we don't accept returns for change of mind, or for a part ordered by mistake. Please check the part number and fitment before ordering, and reach out on WhatsApp if you're unsure.
| Scenario | Eligible? | Refund Type |
|---|---|---|
| Order cancelled before confirmation | Yes | Full online payment refund |
| Order already being processed / shipped | No | Not applicable |
| Damaged / defective item (reported within 1 day) | Case by case | Online payment refund (if approved) |
| Product not as described (reported within 1 day) | Case by case | Online payment refund (if approved) |
| Cash on Delivery (COD) | Available on selected pincodes | Handling fee applies; refunds by bank/UPI transfer |
| Manufacturer warranty claim | Contact manufacturer | As per manufacturer policy |
For any refund or cancellation queries, please reach out to our customer support team through the Contact Us page. Approved refunds are processed within 3 business days to the original payment method.